Call me | Call us +91 902 900 2099
Shopping Cart (0)

Complete Designer & Architectural Hardware Solutions

Order By Brands

About us

Terms & Conditions and User Agreement

Welcome to provides their services to you subject to the terms and conditions given hereunder. By visiting, you are accepting the practices described in this Privacy Notice, for use of the information provided by you on the site. Please do not access, use the site and provide information if you do not agree with this Notice. Please read them carefully. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Pag Hardware. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. By using the shopping services of Pag Hardware you agree to be bound by these terms and conditions. All products/services and information displayed on Pag Hardware constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Pag Hardware reserves the right to accept or reject your offer.

Applicable law

This site is created and controlled by Pag Hardware. The laws of India shall apply and courts in Mumbai alone shall have jurisdiction in respect of all the terms, conditions and disclaimers. Pag Hardware reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of Pag Hardware.


"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time. "Pag'' / ''Pag Hardware'' / ''website '' means the online shopping platform and the services provided by it, owned and operated by Pag Hardware a venue / platform to the Users of Pag Hardware to buy the products listed on www.Pag "Vendor" / "seller" /''affiliates'' shall mean the person or any legal entity including but not limited to Pag Hardware who offers for sale, sells the products on the Pag Hardware platform / website. "Product/Products" means and includes any goods / merchandise /products /services /offers /display items that are uploaded/ showcased/ displayed on Pag Hardware and the related description, information, procedure, processes, warranties, delivery schedule, etc. "Customer" / "buyer" shall mean the person or any legal entity who accepts the offer for sale on Pag Hardware by placing an order for and purchases any product offered for sale on the platform of Pag Hardware. "User" / ''you" means and includes any person or an entity or any legal entity using or accessing the services provided on Pag Hardware.

Electronic Communication

When you visit Pag Hardware or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Disclaimer of Products

Information about prices, products, services and merchants is for informational purposes only. The product images are for representation only. We cannot guarantee that information is 100% correct. We will not be liable for any omissions, errors or delays or any kind of losses, injuries and damages arising from its display or use.

Disclaimer of warranties and limitation of liability

Pag Hardware has made this service available to use as a matter of convenience. Pag Hardware disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pag Hardware does not warrant that this site, its servers, or e-mail sent from Pag Hardware are free of viruses or other harmful components. Pag Hardware will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

The Service(s) of Pag Hardware is provided on an "as is" basis without warranties of any kind, whether express or implied. Pag Hardware does not represent or warrant maintaining the confidentiality of information; although Pag Hardware’s current practice is to ensure reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the Use.

Pag Hardware will not be responsible for any damage suffered by Users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

In no event shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Pag Hardware’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

User agrees and acknowledges that User shall be solely responsible for User's conduct and that Pag Hardware reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall Pag Hardware, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Pag Hardware sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.

Pag Hardware therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

Pag Hardware shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of Pag Hardware.

Notwithstanding anything contained herein,. In no event shall Pag Hardware, its partners, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms. Pag Hardware shall only provide replacement and/or manufacturer’s warranty in case of Pag Hardware branded goods which will vary from goods to goods.

All prices, unless indicated otherwise are in Indian Rupees. The availability of products is subject to change without prior notice at the sole discretion of Pag Hardware and orders can be cancelled if the product goes out of stock. Pag Hardware reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or cheque or otherwise. In the event the payment has been processed by Pag Hardware the refund amount shall be credited to your credit card account and duly notified to you by email or sent by cheque.

In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the User. Pag Hardware will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User. Any request for cancellation of orders once duly placed on the site, shall not be entertained.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Pag Hardware for re-delivery shall be claimed from the User placing the order.

Pag Hardware reserves the right to charge a fee for any or such facilities or freight or handling charges or shipping charges or statutory taxes. Pag Hardware and its affiliates reserve the right to cancel orders for the product in their sole discretion for any reason which can include but not limited to, the product being out of stock, or for any other reason without intimation to the User.


You agree to indemnify, defend and hold harmless Pag Hardware from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Pag Hardware that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


The logo / image of Pag Hardware on the home page of the website & other pages and as used in the communication to the User is registered by Pag Hardware and cannot be used or communicated or distributed without the specific and written permission of Pag Hardware.

License and Site Access

Pag Hardware grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except in case Pag Hardware gives consent for the same. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pag Hardware. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pag and our affiliates without express written consent. You may not use any metatags or any other "hidden text" and Pag Hardware's name or trademarks without the express written consent of Pag Hardware. Any unauthorized use terminates the permission or license granted by Pag Hardware. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pag Hardware as long as the link does not portray Pag Hardware, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter or having a right to ownership of the same in any form. You may not use any Pag Hardware logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. Pag Hardware and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Cancellation of order reserves the right to cancel any order without any explanation for doing so, under situation where is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the policy or for any other reason. However, will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Suspension due to Non-Compliance with Agreement

Notwithstanding other legal remedies that may be available to Pag Hardware, Pag Hardware may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site if: The user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of Pag Hardware. The user has provided wrong, inaccurate, incomplete or incorrect information. Your actions may cause any harm, damage or loss to the other Users or Pag Hardware.

Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the Pag Hardware site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

Risk of Loss

All items purchased from Pag Hardware are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the delivery to the carrier by the vendor/merchant/affiliate/manufacturer or Pag Hardware.

Product Description

Pag Hardware and its affiliates attempt to be as accurate as possible. However, Pag Hardware does not warrant that product descriptions or other content or prices/amounts of this site is accurate, complete, reliable, current, or error-free. If a product offered by Pag Hardware itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the Selling Price/MRP/MOP/List Price displayed for products on our website represents the full retail price listed on the product itself, suggested /offered by the manufacturer or supplier or one of our merchants/affiliates, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Selling Price/MRP/MOP/List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price may represent ''open-stock'' prices, which mean the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set/pack/combo/arrangement.

Data Protection

Pag Hardware may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to our privacy policy.

Force Majeure

Pag Hardware shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement.


PAG reserves the right to discontinue or add any product, finish or design without prior notice. The sketches/drawings and images appearing in this price list have been included solely for guidance purposes only. They are not true to scale and do not represent any precise or binding design of the product. PAG is a registered trademark under the trademarks act. Copying or duplicating the products is strictly prohibited. Only authorized resellers, franchise & distributors appointed by the company are allowed to possess, trade or sell products offered by and from the company. Illegal possession of the goods will result in prosecution.


PAG endeavours to keep sufficient stock of the products mentioned in this price list. But orders falling out of average, if not in stock, would be intimated and supplied in due course as specified or agreed by customers in written. PAG requests customers to reconfirm stock position before commitment to the customers.


All previous prices are superseded by this List Price along with price agreements of any kind with any party. All prices are subject to change without notice. All prices mentioned are Maximum Retail Prices (M.R.P.) i.e. inclusive of all taxes for the end user. All prices are Ex-works and in Indian Rupees (INR) only. The validity period of the price list also applies in case of products that are not included in this price list. All the information provided is subject to error and printing mistakes for which no liability will be accepted.

Tax & Freight

Packing, Forwarding & Bardan Charges have to bourne by the buyer. VAT for Maharashtra and CST for other states would be applicable after the standard discount on the MRP. Additional Freight charges for prompt deliveries by air i.e. courier or flight charges has to be bourne by the buyer along with necessary forms. The Tax rate will be subject to change as per the government notifications.


This website does not grant approval to quote/purchase for PAG Products. All orders will be fulfilled by the acceptance of PAG quantity at PAG Price at the time of order. PAG will accept orders via phone, email, fax, sms or courier. PAG reserves the right to decline orders in which the price or quantity of goods is not satisfactory. Any modification to the standard product configuration is considered to be a special order. For a special order the price will vary and no credits will be issued for returned special orders unless authorized by the Directors of PAG. Delivery period of such orders will be decided depending upon the manufacturing process time. Accuracy of phone orders will be determined by the receipt of a written sale order form and an acceptance of the same. The order reference issued on the form will be used for tracking the goods.


The final dispatch invoice will be sent to you for confirmation just before the dispatch and a written confirmation for the same will be required by you of that invoice. Any changes in the quantity, price or product etc. has to be rectified immediately and the goods will leave the warehouse only after your confirmation. Any changes will not be accepted later.


No orders can be cancelled after written or oral confirmation.

Minimum Charges

The expense for a handling an order below INR 5000 will be INR 300 per invoice.

C FORM / H FORM (applicable for buyers outside Maharashtra only)

Cforms and Hforms has to be issued and has to be received by us from your side before 31st May of the previous full financial year if tax structure followed is 2%. If not received by us then the party will be charged for the difference amount of the VAT, Penalty and Interest


We endeavor to make prompt shipment of all orders, but we shall not be held responsible for any loss or damage resulting from delay in filling orders due to causes beyond our control, including delivery of material to us. All responsibility ceases off the goods after it has left our warehouse. Goods in transit are at the risk of the buyer.

Export Shipments

Orders for users outside the Indian Continent will be by quotation from the Export Department to cover any additional import duties, freight, communications, and insurance cost. All Shipments are F.O.B. factory via carrier we select. Single or combined shipments including all products and brands will be considered for free freight with orders at or above $6000 net. These freight terms apply only to a single destination with sea freight.


All claims due to errors or defects must be submitted, in writing, within 15 days after receipt of goods. If PAG is responsible then adjustments will be made and decision for goods will be taken after written approval from PAG.

Proper Installation & Maintenance

Improper installations or any unguided product hampering is not a responsibility of PAG. It is the responsibility of the buyer to ensure the fitness of hardware for the intended purpose. We recommend assessment by appropriate testing in the application and by technical enquiry to our representatives or by understanding the manual provided with the product. Products may be sharp edged or blunt and heavy. Please handle with proper handling techniques and please keep all products away from the reach of children during or before installation. Keep the products in good condition and avoid contact with chemicals, water, paste, dirt and abuse to increase the life of the product. Finishes treated with protective coatings quickly deteriorate if the surface is broken. To prolong the life and maintain the original beauty of the material and the finish, it is important to avoid the use of paint removing solvents, acids, abro tapes or other strong caustic cleaning solutions. Before painting doors, frames & woodwork. All hardware items should be removed and re-installed after the paint is dry.

Back Charges

PAG is not responsible for, does not authorize, and will not accept any back charges for the cost of any labour or material incurred by anyone other than PAG for any repair, service, installation or replacement unless approved with PAG's prior written consent.

Returned Goods

PAG will not accept any return goods under any circumstances except manufacturing defects or warehouse mistakes. Customer has up to one year from the date of invoice to return the goods in this case and all goods must be returned in original packaging and be in resalable condition, i.e. unaltered and non-degraded condition along with prior approval. Transportation charges of returned goods must be prepaid by the customer. Product not returned in saleable condition or after 1 year of issue date is subject to disposal by PAG with no credit issued.


We provide a warranty of one year only on all products for manufacturing defects except electric and electronic products. Plating and Corrosion is not covered under the warranty subject to installation as per PAG standards and guidance by PAG India technicians.

Keying Instructions

All orders of keying systems should be specified in writing including all the keying types of master key, grand master key etc. Supply of additional master keys and common keys would require the cylinders to be with PAG and would take minimum one week and maximum two weeks for fulfilment of the orders. Keying orders will not be cancelled, replaced or returned once issued.

Crystal Combinations

All crystal hardware are made from Swarovski Crystal Elements (Austria) except products Q0155 and Q0158. All crystals are subject to availability from Swarovski. Clear, Blue, Red, Green, Pink & Black crystals are subject to variations and availability from Swarovski Strass , Austria. All crystal handles and accessories are on “made to order” to basis. Ready stock may or may not be available.

MRP Sticker

We have pasted MRP stickers on all products and liability arised due to missing MRP sticker will be bourne by the buyer.

Our Office Address

Pag International Pvt. Ltd.
60/62 Kika Street Mumbai 400004
+91 9029002099